Bainbridge Turnbull Limited has developed and implemented a customer care training package which has been adopted by the NHS University for implementation across the NHS.
The training package can be delivered by your own supervisors / managers or by Bainbridge Turnbull Limited - in either event, it has been SEEN to be successful.

Nor is use of the package restricted to use within the NHS. Alternative contents have been devised which make it wholly applicable in private sector organisations, as well as other public sector bodies.

The package is completely flexible - it is designed to be delivered either over a number of months, using a 'drip-feed' process, or as a more traditional training programme, with one or two workshops. What is important is that the customer care message gets well embedded within your organisation.